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At Get My Tee, we take pride in providing high-quality DTF (Direct-to-Fabric) and apparel decoration services. We are committed to ensuring your satisfaction with our products. In the event that you encounter any issues with your order, we have formulated a comprehensive return, refund, and reprint policy to address your concerns and provide a seamless experience.

  1. Returns and Refunds: We offer a 15-day return and refund policy from the date of order receipt. If you are not entirely satisfied with your purchase, please follow these guidelines to initiate a return and request a refund:
  • The product must be unused, undamaged, and in its original condition.
  • Please retain proof of purchase, such as an order confirmation or receipt.
  1. Reprint Policy: In addition to our return and refund policy, we also offer a reprint option if there are issues with the print quality, alignment, or other manufacturing defects. If you believe your order requires a reprint, kindly follow the steps outlined below:
  • Take clear photographs or provide detailed descriptions of the specific issues encountered with the product.
  • Contact our customer service department within 15 days of receiving your order to initiate the reprint process.
  1. Return and Refund/Reprint Process: To initiate a return, refund, or reprint, please follow these steps:
  • Contact our customer service department or visit our website’s Returns and Refunds section within 15 days of your purchase.
  • Provide your order details, including the order number, a clear explanation of the issue, and any supporting documentation such as photographs.
  • Our customer service team will review your request and provide guidance on the next steps.

  1. Return Shipping and Packaging: If a return or reprint is approved, we will provide you with instructions on returning the product to us. Please ensure that the item is securely packaged to prevent damage during transit. You may be responsible for the shipping costs associated with returning the product, depending on the specific circumstances. However, if the return or reprint is due to a manufacturing defect or an error on our part, we will cover the shipping costs.

  2. Refund or Reprint Options: Upon receiving the returned product or approving a reprint, we will process your request within 7-10 business days. You will have the following options:

  • Refund: We will refund the purchase price of the product, excluding any shipping or handling fees, if applicable.
  • Reprint: If a reprint is requested and approved, we will prioritize the production of a new product that meets our quality standards.
  1. Refund/Reprint Contact Information: For any inquiries or assistance related to returns, refunds, or reprints, please reach out to our customer service team using the following contact information:
  • Phone: 
  • Email:  info@getmytee.com
  • Website: https://www.getmytee.com

Please note that our return, refund, and reprint policy is designed to provide you with a satisfactory resolution to any issues you may encounter. However, it is essential to review the specific terms and conditions of Get My Tee on our website or contact our customer service for the most up-to-date information regarding eligibility, timelines, and any additional requirements.

Thank you for choosing Get My Tee for your DTF and apparel decoration needs. We value your satisfaction and will do our utmost to ensure a positive experience.

 

Returns Policy

At Get My Tee, we strive to provide high-quality custom apparel and excellent customer service to our valued customers in both the United States and Canada. We understand that sometimes issues may arise, and we want to ensure a fair and transparent process for handling returns, refunds, and replacements. Please read our policy carefully to understand your rights and responsibilities when ordering from Get My Tee.

 

Returns Policy

Get My Tee has a limited returns policy to ensure the best possible service for all our customers.

  • If you wish to initiate a return or report an issue with your order, please contact our customer service team at info@getmytee.com within 7 days of receiving your order.
  • In your email, please include:
    • Your order number
    • A detailed description of the issue
    • Photos of the product, where relevant, to illustrate any problems

We aim to process all requests within 3 working days.

Non-Returnable Items

For hygiene reasons and to ensure the quality of our products, the following items cannot be returned:

  • Tights
  • Underwear
  • Pajamas
  • Swimsuits
  • Socks
  • Masks
     

Additionally, the following items are not eligible for return:

  • Sample items
  • Deliberately damaged items
  • Items sent back for return more than 7 days from the date of receipt
  • Items accurately printed according to the designs or specifications provided to Get My Tee that the purchaser decides are not what they intended or no longer want
  • Items deemed to no longer be required due to delayed delivery caused by misinformation provided to Get My Tee, such as incorrect phone numbers or shipping addresses.

Refund Policy

Get My Tee has a strict no-refund policy for completed orders. Once an order is placed and processed, it cannot be refunded under normal circumstances.

However, we do offer the following exception:

Production Errors

If there was a printing, manufacturing, or production mistake on our end, we will gladly provide a replacement order at no additional cost to you.

Replacement Policy

Get My Tee offers replacements in the following situation only:

Production Errors

If there was a printing, manufacturing, or production mistake on our end, we will provide a replacement order free of charge.

 

For Other instances such as

Lost or Stolen Shipments

If your shipment was lost or stolen, you must place a new order for a replacement. We do not handle replacements for such cases.

Sizing Issues

If you experience sizing issues with your order, you must place a new order for a replacement. We do not handle replacements for sizing problems.

Shipping Delays

We partner with the best shipping providers in North America, however, in case of any delays or transit issues Get My Tee is not liable for return or refund, and cannot be held accountable.

Incorrect Shipping Address

If there was an error in the shipping address provided by you and the package is returned to us, we will notify you. You will be responsible for paying the shipping fees for reshipment.

 

Process for Order Replacements

If you believe there was a mistake on our end or if you require a replacement due to the reasons mentioned above, please follow these steps:

  1. Email us at info@getmytee.com
  2. Include your order number and details of the issue
  3. Attach relevant photos if applicable

Our customer support team will assist you promptly in resolving the issue and arranging for a replacement order if necessary.

Cancellation Policy

  • Orders that have not yet entered production can be canceled in their entirety.
  • Orders that have entered production cannot be cancelled.
  • To cancel an order, please contact our customer service team at info@getmytee.com as soon as possible.

 

Time Limit for Claims

  • Any claims for misprinted, damaged, or defective items must be submitted within 7 days of receiving the product.
  • For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.

Policy Updates

Get My Tee reserves the right to update our return and refund policies at any time without prior notice. Any changes to the policies will be reflected on our website. We encourage customers to review the policies periodically for updates.

At Get My Tee, we are committed to providing excellent service and ensuring customer satisfaction. If you have any questions or concerns regarding our return and refund policies, please don't hesitate to contact our customer support team for assistance.

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